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Customer Services

Find A Stores

Kisok18, LCX, 3/F, Harbour City, T.S.T

Opening hours:

11:00 - 20:00

 

1012, 10/F, Eslite Bookstore, Hysen Place, C.W.B

Opening hours:

11:00 - 20:00

 

4/F, SOGO, C.W.B

Opening hours:

12:00 - 20:00

Payments Method

Shipping Option

Collect at our shops:

In the store collect within 1-2 working days.

Remember that the person who comes to collect the order must show an ID document, order information whether it is the purchaser or another person representing him or her.

 

Eslite Bookstore:

1012, 10/F, Eslite Bookstore, Hysen Place, C.W.B
Opening hours:
10:30 - 21:00

 

Delivery by Courier:

You will receive an email notification on the status of your order.
 
 
**Please leave an available contact number for parcel notification use propose.
**Any wrong/fail delivery due to incorrect and vain address input, the customer needs to pay the re-shipping fee, additional charges(if applicable) or collect it at our store.

Returns & Exchange Policy

Purchase from this site:
You have 7 days no ask questions from the shipping date to return your purchase from HydroFlask.com.hk. 
All items must be kept tags are intact and are unworn, unused with the original brand packaging.
 
Please contact our Care team beforehand for the arrangement, after that, we will inform the process for the product exchange or refund.
 
 
Refund:
The refund will be made via the same payment method used to make the purchase. 
 
 
Exchange:
Guarantees only replacement of a product with equal or greater retail value and does not guarantee an exact replacement of the same limited edition, discontinued or out-of-stock item.
 
 
If you have purchased a Hydro Flask from one of our dealers, please contact them directly for their return/refund policy.