Returns & Exchange Policy
Purchase from this site:
You may return your purchase to HydroFlask.com.hk, within 7 days from shipping date, if the merchandise you received are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
All items must be kept tags are intact and are unworn, unused with the original brand packaging.
Please contact our Care team beforehand for the arrangement, after that, we will inform the process for the product exchange or refund.
The refund will be made via the same payment method used to make the purchase.
Guarantees only replacement of a product with equal or greater retail value and does not guarantee an exact replacement of the same limited edition, discontinued or out-of-stock item.
If you have purchased a Hydro Flask from one of our dealers, please contact them directly for their return/refund policy.